We have made the following updates to our office's services:

Emergency Housing Voucher Opportunity!

The Housing Authority of the City and County of San Francisco (Authority) has been awarded 906 Emergency Housing Vouchers (EHVs). The Authority is coordinating with the San Francisco Department of Homelessness and Supportive Housing (HSH) to implement this program. This gives us an exciting opportunity to move more San Franciscans experiencing and facing homelessness into permanent housing!

EHVs are designed to lease units on the private market, and the Authority will cover a portion of a voucher holder’s rent based on income. The program is referral based, meaning you cannot apply for the EHV program with the Authority. HSH will be responsible for referring eligible families to the Authority.

EHV assistance is limited to families and individuals who meet ONE of the following criteria:  

  • Currently homeless
  • At imminent risk of becoming homeless
  • Recently homeless and at high risk of housing instability
  • Fleeing or attempting to flee domestic violence, dating violence, sexual assault, stalking, or human trafficking.

If you believe you meet one of these criteria you can fill out HSH’s Eligibility Screener here: hsh.sfgov.org/services/the-homelessness-response-system/housing/ehv. The HSH Eligibility Screener will be open between December 15th 2021 and January 20st 2022.  After the HSH Eligibility Screener closes, staff from the HSH will reach out to a limited number of people. If you are contacted, HSH will confirm your eligibility and invite you to complete an application in-person starting in February 2022.

To find out more about the program and HSH’s referral process please click here: hsh.sfgov.org /services/the-homelessness-response-system/housing/ehv


No Visits at the Housing Authority Office
Due to COVID-19, we are not currently accepting visits at our office. However, you may drop off documents at our office (1815 Egbert Avenue) by using the drop box outside the main entrance. You can also fax documents to us at (415) 820-1586 or e-mail them to customercare@sfha.org.

– In complying with the Department of Public Health’s recommendations, we are operating with minimum staffing onsite until the mayor issues further executive orders.
– Due to reduced staffing, we are focusing on requests for immediate needs. Our priorities are:

  • – Interim recertification requests for rent reductions
  • – Emergency moves due to your home being uninhabitable
  • – Inspections for new move-ins

– You may request any of these services or submit a Request for Tenancy Approval in any of these ways: o E-mail to customercare@sfha.org. You should receive a response within 48 hours of receipt

  • Fax to (415) 820-1586
  • Mail to HCV Program, 1815 Egbert Avenue, San Francisco, CA 94124
  • Place in the drop box at the front door of 1815 Egbert Avenue

– Call Center Remains Staffed: (415) 715-5200

  • Our call center is open from 8 a.m. until 5 p.m. to assist you with your questions and provide continued needed service. We expect longer than normal hold times because of a high volume of calls. We are committed to answering your call as quickly as possible and will continue to monitor our wait times to ensure we are answering calls within a reasonable timeframe.

Please follow the tips below to stay safe:

– Wear a mask when you’re out in public
– Frequently wash your hands with soap and water for at least 20 seconds
– Avoid touching your face
– Minimize outdoor contact
– Maintain at least 6 feet of space from others when in public

Community Support Resources:

– Special Education Guidance: The California Department of Education, complying with Governor Newsom’s March 13th executive order, has issued guidance related to COVID-19 on several topics, including support for students with disabilities. The guide and FAQs can be found online.

– Smart Money Coaching: is available to anyone living, working or receiving services in San Francisco. Our dedicated service providers have transitioned services to phone and video appointments. To schedule an appointment, call (877) 256-0073.

– Diaper bank locations and their hours may be found here: http://www.sfdiaperbank.org/locations. To receive diapers from the diaper bank, participants must be enrolled in CalWorks or CalFresh.

– Filing for Unemployment, Disability, or Paid Family Leave: California’s Employment Development Department provides a variety of support services to workers affected by COVID-19. This includes:

  •     Workers with reduced or eliminated hours may file an Unemployment Insurance claim.
  •     Those sickened or quarantined due to COVID-19 can file a Disability Insurance claim.
  •     Those caring for an ill or quarantined loved one can file a Paid Family Leave Claim.
– All claims can be filed online. Links to the online claim forms and FAQs can be found here.

Other COVID-19 Resource Sites:

“Today, San Francisco has taken another step fo​rward in providing families with affordable, secure, and modern housing. Thanks to RAD, we have accelerated the pace of progress for residents and families across our city.” -House Democratic Leader Nancy Pelosi​​​